“When I look at my portfolio performance on the website, the losses are shown in red and the gains in green, but I can’t tell the difference between the two.”
“My credit card company was apparently putting fraud alert pop-up windows on their website, but I never saw them because my screen reader didn’t register them.”
“I thought I would be able to open an account online, but the form is really long and there’s tons of bank jargon. Then when I took too long, it timed out and I had to start over again.”
More accessible and intuitive websites, apps and other digital media don’t only benefit your customers with disabilities, they benefit everyone. Let Perkins Access help you give more people the opportunity to engage fully and actively with your institution.
"At every step throughout the Perkins Insights process, we learned something new — from the unique experience of real-world testing with actual users to the thorough, specific roadmap the team presented to guide near-term and long-term improvements."